FAQ

Question What if I accidentally break one of the parts?
AnswerDon’t worry! The smaller parts I will print and send you for free (you will only pay the shipping costs), the bigger (Like wings or fuselage parts) I will print for some minimum price to cover the cost of resin. Just send me e-mail: info@rarebirdmodels.com
Question Payment Methods
AnswerPayPal, Google Pay, Apple Pay, Credit cards, local BankLinks and other payment systems
Question Delivery Time
Answer

All models are printed upon receiving an order. We do not keep a stock of finished products, so the processing time for an order can take from three days to a week, depending on the workload.

Question Shipping
Answer

Delivery is made via registered mail with a tracking number. Delivery times may vary depending on the destination country.

Question Returns
Answer

Since all models are made to order, unfortunately, we do not accept returns.

Question Model Quality
Answer

The models are created using LCD printing, resulting in a smooth surface without noticeable layering (layer thickness is 0.05 mm). However, minor imperfections may occasionally occur but can be easily fixed with 1500-2500 grit sandpaper. Each model undergoes a visual inspection before shipping.

Question Resin
Answer

Resin has characteristics similar to plastic. It is extremely easy to work with using sandpaper and scribers. Only the areas where supports are attached need processing and cleaning. Flat areas where the model parts connect and need to be cleaned from supports should be sanded by placing the sandpaper on a flat, hard surface. We advise not to delay assembling the model, as the resin may become slightly more brittle over time.

Question How to Remove Supports
Answer

It is recommended to remove supports using well-sharpened micro cutters. Scissors are not suitable for this task. A sharp hobby knife can also be a good alternative.

Question What does ``instructions provided digitally`` mean?
AnswerAfter purchasing and paying for the model, you will receive an email that includes a link to Google Drive, where from you can download archive containing:

  • Painting instructions
  • High-resolution assembly instructions
  • A set of photos of the real prototype – these images were used during the creation of the 3D model and may be helpful for experienced modelers looking to refine the model
  • A list of useful websites with information about the prototype

Question Why package of your models is so Basic?
AnswerFirst of all, I am a modeler myself with many years of experience, and I know perfectly well how long a beautiful box usually survives once you start building a model. Most of the time, it ends up in the bin the very next day because it takes up valuable space on the workbench. From my point of view, this makes it a rather pointless item that simply adds to the amount of waste we produce on this planet. I try to minimize the environmental impact of my work as much as possible. You may have noticed this in the materials I use for the internal packaging: I do not use any additional plastic purchased specifically for this purpose. Unfortunately, I do have to buy plastic for the outer wrapping, but that is unavoidable.

Secondly, attractive packaging is essential for large corporations because it encourages people to make emotional, often impulsive purchases in model shops. It is, in a way, a method of influencing consumer behavior. Over the years, I have opened many beautiful boxes only to find some rather unattractive models inside. I do not sell my models in shops. On my website, customers see the model itself first and foremost, rather than its packaging. My goal is not to sell as many models as possible or to persuade anyone to buy something they do not really need. Essentially, this is my hobby, and I simply share the results of my work with people who are interested in the same things. That is also why I only make models that I personally find interesting, rather than trying to produce something popular simply to increase sales.

Thirdly, there is the question of practicality. I outsource none of the work. I do everything myself, including the decals, vacuum forming, masks and packaging, and this is not simply a matter of saving money. I want any of my models to be ready for dispatch to a customer within a week of purchase at the latest. I currently have around 20 various configurations of my models. This means I need approximately 20 different types of boxes, 20 different sets of decals and 20 different types of masks. Quite simply, I cannot always keep sufficient stocks of all these materials. The result would be that customers visiting my website would see half of my products marked as out of stock. That is not the way I want to run my business.

I know companies that produce 3D-printed model kits in very attractive boxes (and yes, their models cost at least twice as much as mine). They announce a pre-order period, collect payments from customers and then deliver the models six months later! This happens because the entire production and supply process becomes extremely time-consuming when you outsource half of the work to other companies. In contrast, customers who pre-order my models receive them within three weeks at the latest, and I never ask them to pay in advance.

I hope my rather unassuming packaging will not put you off my models altogether!

Question Will there be other models?
AnswerYes, we definitely plan to release more models. However, since we create them primarily for ourselves and commercial success is not our main priority, we cannot guarantee any specific timelines.
Question Is it cold in Estonia?
AnswerEstonia is a northern country, so it’s mostly cold and damp. But in the summer, we sometimes get days when you can even take off your fur hat. Just kidding 🙂 Our climate is quite normal – in winter, we go skiing, and in the summer, we sunbathe and swim in the sea.
Question More questions?
Answer

Just contact us: info@rarebirdmodels.com

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